Frequently Asked Questions
Everything you need to know about your P.Louise journey.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status.
Do you ship internationally?
Yes, P.Louise ships worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What is your return policy?
Due to hygiene reasons, we can only accept returns on products that are unused, unopened, and in their original packaging within 14 days of receipt.
Are P.Louise products cruelty-free?
We are proud to say that P.Louise is a cruelty-free brand. We do not test our finished products or ingredients on animals.
My item arrived damaged, what should I do?
We are sorry to hear this. Please contact our customer service team within 48 hours of delivery with your order number and photos of the damage so we can arrange a replacement.
How do I use the P.Louise Base?
For best results, apply a small amount to the lid using a synthetic brush and pat into place. Do not set with powder before applying your eyeshadow pigments.